My Account Online FAQs
Please click on the area you have a query on
General
Who can register for an online account?
My Account Online is available to any AES Household Customer. You will require your AES account number, surname and mobile number for registration.
Where can I find my account number?
Your 8 digit account number can be found at the top of your service invoice, or on AES correspondence.
What are the guidelines when creating a password?
Your password can only be a four digit non-identical numeric code. Once you create this password code it will also be your Personal Access Code when you call 1850 650 655 to use our 24 hour automated phone payment system. Your password should be a unique number, one which is not used for any other service e.g. atm machine
How can I pay AES or top up my AES account?
You can pay using the following methods:
Debit/Credit Card
1. My Account Online – Simply register for My Account Online to view and pay your bills
2. Telephone - Call 1850 650 655 to pay using our 24 hour automated phone payment system. You will need your 8 digit AES Account and 4 digit Personal Access Code. Contact Us or phone us on 1850 650 655 to receive an email reminder of your Personal Access Code.
Direct Debit: Complete and sign a Direct Debit Mandate and send it in to us.
Payment Card: The AES Billpay/Payzone card can be used to top up your AES account in An Post, PostPoint and Payzone outlets nationwide. To order a payment card, please complete the Request a Card Form and submit to us.
Cheque/Bank Draft/Postal Order: Please make your cheque, bank draft or postal order payable to AES and send to your local AES office. Your AES Account Number needs to be included with the payment to ensure correct payment allocation.
How do I check my account balance?
You can check your balance using our online account management service. Alternately call us on 1850 650 655 using your 8 digit AES Customer Account Number and 4 digit Personal Access Code. Select option 1 to check your account balance.
Can't locate your AES account number or don't have a Personal Access Code
Please select the relevant option on our Contact Us Form, submit to us and we'll send you on your correct details.
How do I get a statement of my account?
You can get your statements online by registering for My Account Online. Also, you can select the relevant option on our Contact Us Form, or call us on 1850 650 655.
My bin was stolen/is damaged... ?
Select the relevant option on our Contact Us Form and submit to us or alternatively you can call us on 1850 650 655.
Can I pay my bill online?
Yes, once you register for My Account Online you may log on and select online payments on the top menu in order to pay your bill. Enter the payment amount you wish to make & press submit. You will now be redirected to Realex Payments, who operate a secure payment service on behalf of AES To make a payment using your laser or credit card, please complete the details on this page and submit. Please be patient while this secure connection loads in your browser. You will receive a confirmation email to your registered e-mail address to let you know your payment has been successful, your account balance will be updated and payment can be checked on payment history.
Are my online details secure?
All your AES account personal details will be securely held within your online account. We use secure-server software which encrypts all your personal information. Encryption allows information to travel between you and our systems in a secure environment that cannot be read by anyone else. This encryption process uses SSL (secure sockets layer), which is an industry standard encryption protocol. AES do not hold/record or store any Credit/Laser card details entered by you.
How long will it take for my payment to be processed?
Please allow two working days for processing Payzone/Billpay payments and cheques, bank drafts or postal orders. Payments made online or via our automated phone payment system are processed straight away and your balance is updated without any delay.
I am unable to register - what should I do?
In order to register for My Account Online you will need to have the following details:
- AES account number - This can be found on your bill
- Surname used on the account
- Mobile phone number used when opening the account
If you have any questions, please call us on 1850 650 655
I have changed my mobile number since opening my account, where can I update this on my account?
You can change your mobile number in the Personal Details section of My Account Online. If you experience any problems please call 1850 650 655 or email us info@aseirl.ie
Account Summary
What are Recycling Plus and Value Plus?
Recycling Plus: Pay By Lift. This is ideal for customers who prefer the control of a ‘pay as you use’ option. Recycling Plus offers a lower service fee and a charge per lift each time that your waste bin is emptied. You only pay when we empty your waste bin; your recycling bin is collected at no extra charge. So, the more you recycle the more you save!
Value Plus: Pay a fixed rate by Direct Debt or upfront every 6, 9 or 12 months depending on where you live or by Direct Debit. Choose your bin size to ensure that your service and waste management costs best meet your needs. This option gives you the freedom to leave out your bins on as many of the relevant collection days as you wish.
I am a recycling plus/pay per lift customer, how is my balance shown?
Your service charge balance will be shown as due until it is paid. As you top up your account you will see the value increase and then it will decrease as the bins are lifted. This means you can check your up to date balance online at any time.
My balance states a minus figure, what does this mean?
Outstanding amounts due on your account will be shown as a ‘minus’ online. Once the balance has been paid, this will be reflected in the same section.
Invoices
Why have I no invoices even though I have a payment history?
Invoices are posted in January and July. If you are a new customer to AES, and have joined between this invoicing time period then you will not see an invoice on your account. However after you receive your first invoice, you will be able to view this invoice and all subsequent invoices through your online account.
Lift charges
What is a lift charge?
If you are a Recycling Plus customer, you will be charged each time your general waste or organic bin is collected. If you are a Value Plus customer no lift charge records will show as your bin collection is incorporated into your overall fee.
There is a No Record Found message in Lift Charges…?
If you are a Value Plus customer no records will show your bin collection is incorporated into your overall fee.
Personal Details
What are the guidelines for entering my telephone number?
Please remove the first digit ‘0’ from the prefix and do not type any space between numbers Mobile Phone Number – for 087 123 4567 please enter 871234567 House Phone Number – for 045 123456 please enter 45123456
Online Payments
What is the minimum online payment allowed?
The minimum payment online is €7.
My bill is less that €7, how should I pay this?
Call us on 1850 650 655 using your 8 digit AES Customer Account Number and 4 digit Personal Access Code (the code is the same as your online account password).
How long will it take to process an online payment?
Payments made online or via our automated phone payment system are processed straight away and your balance is updated without any delay.
